'The Customer Is Not Always Right. You're Fired, Effective Immediately' : HR Roast Bitter Boss and Fire Him Following His Strict Rule of ‘Customer Is Always Right’ That Resulted in Loss of Profits

Eleonora Bader

Feb 24, 2023 7:00 PM EST

HR exists for various reasons, one of them being they oversee employee relations, but it isn't often that you come across HR that has an employee's back. Especially if the employee is maliciously complying… But when said malicious compliance results in loss of profits, you bet they're gonna have the worker's backs — perhaps not for the right reasons, but a win is a win!

This employee in particular deserved a big win, and although it took some time, karma did its job — well, I might add. OP worked at a food service job within a retail store, and the manager there was the type of person who liked the little power he had in his life, using it to make himself feel better about his miserable existence (I assume). He would write up employees for no good reason — or worse, he would write them up for following the employment policy. Y'know, the rules.

One time, a Karen entered the store (as they always do), and was upset that add-ons cost money (Shocker). There was a big fat sign with the words 'Add-ons cost extra', but she didn't care. Instead, she wanted to speak with the manager. OP was initially thrilled, thinking (wrongly) that the manager would have their back. What ensued was a big scene where the manager got mad, yelling 'The customer is always right!'. Karen got her free food, and so OP decided they would get petty revenge. Cue the first step — malicious compliance.

Feeling belittled and angry, OP began taking this 'rule' very seriously. Add-ons don't cost extra if someone complains? Cool, everyone gets free extras! This began adding up, and the store was losing profits, fast. HR got involved, and the rest is history. Scroll down for the full, detailed series of events. For more, check out this entitled nepo-baby employee that thought he could report his boss for negligence (plus attempt to sue him) after he got fired for negligence. It did not well end for the nepo-baby, that's for sure.